THE TOWN OF GUTTENBERG (“TOWN”) REQUESTS PROPOSALS
FROM COMPUTER SUPPORT FIRMS INTERESTED IN PROVIDING
COMPUTER SUPPORT SERVICES TO THE TOWN
FOR THE PERIOD OF JANUARY 1, 2019 TO DECEMBER 31, 2019
Introduction
Pursuant to the Fair and Open Process described under N.J.S.A. 19:44A-1, et sq., the Town seeks Requests for Proposals (“RFP”) from computer support firms that wish to provide computer support services to the Town pursuant to a contract beginning on January 1, 2019 and ending on December 31, 2019.
All necessary documents can be downloaded from the official Guttenberg website, www.guttenbergnj.org. Copies of this standardized submission requirements and selection criteria are also on file and available from the Office of the Town Clerk.
All candidates are required to comply with N.J.S.A. 10:5-31 et seq. and N.J.A.C. 17:27 et seq. as amended. (Affirmative Action) and shall submit proof of business registration with the New Jersey Division of Taxation (P.L. 2004, C.57).
Services to be Provided
1. File Server Management:
Daily on-line real time monitoring of critical functions. On-site and remote support.
Complete service pack and patch updates on a regular basis. Review all ancillary programs, including but not limited to firewall, tape backup, antivirus programs etc. for updates and confirm system maintenance checks are being performed. Perform forced data backup on the application server.
2. Workstation Management:
On-site and remote support. Complete patch management. Maintain properly functioning configurations.
3. General Consulting/IT services:
Server, workstation, printer, network devise consultation, configuration, and installation, software updates, network troubleshooting. On-site repairs and installation or printers, computers and other equipment as necessary.
4. Network Status:
All hardware and software programs are to be reviewed and updated to protect the network server and workstations. Utilization of hardware, software, and services that check traffic, block restricted sites, and prevent cyber-attacks are to be reviewed and recommendations are to be made.
5. Additional Duties:
Cabling, telephones, televisions, cameras, employee ID’s, Board Docs, Rodgers Group System, SDL System, Municipal Court-Interact with State Court Officials, Police Department computer system (on call 24 hours 7 days a week), CAD System, Police Department Investigation Room System, Resource Center at the Galaxy Mall, Recreation Department, Manage Back-Up Cloud System, Manage Microsoft Exchanges, time clock deployment, setup and administration.
6. Any computer upgrades/updates as may be required.
7. Any other additional computer related improvements requested by the Mayor and Council.
Locations
The location of the Town’s computers, and location of work to be performed:
1. 6808 Park Avenue – Municipal Building
2. 217-71st Street – D.P.W.
3. 301-69th Street – Community Center
4. 7005 Blvd. East – Senior Building
5. 7000 Blvd. East – Resource Center
Other Relevant Information
1. Operating System:
Windows 7 – Work Station (35)
Windows 10 – Town Administrator
2. Computers:
Municipal Building (35)
D.P.W. (3)
Community Center (10)
7005 Blvd. East. (1)
7000 Blvd East (8)
3. Other Devices:
Microsoft Service Books (13)
IPads (13)
4. Servers (location and amount)
Municipal Building (9)
Community Center (1)
D.P.W. (2)
5. Age of Equipment
Dell Servers – 3 years old
Dell PCs – 2years old
Microsoft Service Books (New)
IPads (New)
Professional Information and Qualifications
Each interested firm shall submit the following information:
1. Name of firm.
2. Address of principal place of business and all partners or firm’s offices and corresponding telephone and fax numbers. Please note specifically which partners will be assigned to work with the Town.
3. Prior computer support services.
4. Experience related to representation of public entities.
5. Examples of your record of success representing public entities.
6. The firm’s ability to provide the services in a timely fashion (including staffing, familiarity and location of key staffing).
7. Cost details.
8. Any other information which the interested firm deems relevant.
9. New Jersey Business Registration Certificate.
10. Certificate of Employee Information Report.
11. Fully executed Non-Collusion Affidavit which is attached.
12. Fully executed Disclosure of Ownership form which is attached.
13. From the mandatory Equal Employment Opportunity Language (which is attached) one of the three documents requested in the attachment. Also, the interested firm, if awarded the contract, must include the Mandatory Equal Employment Opportunity Language from the form.
Selection Criteria
The selection criteria used in awarding a contract for professional services as described herein shall include:
1. Qualifications of the individuals who will perform the tasks and the amounts of their respective participation;
2. Experience and references;
3. Ability to perform the task in a timely fashion, including staffing and familiarity with the subject matter;
4. Cost competitiveness; and
5. Other factors, if demonstrated to be in the best interest of the Town.
Submission Requirements
RFPs must be delivered no later than Wednesday, November 14, 2018 at 11:00 am to:
Alberto Cabrera, Town Clerk
Office of the Town Clerk
Guttenberg Town Hall
6808 Park Avenue
Guttenberg, New Jersey 07093
Please submit one (1) original and three (3) copies of the RFP.
Use white 8 ½” x 11” paper.