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RFP

Computer Support Services

TOWN OF GUTTENBERG REQUEST FOR PROPOSALS
FROM COMPUTER SUPPORT FIRMS INTERESTED IN PROVIDING 
COMPUTER SUPPORT SERVICES TO THE TOWN OF GUTTENBERG
FOR THE PERIOD OF APRIL 1, 2013 TO MARCH 31, 2014


Introduction


The Town of Guttenberg (“Town”) is a municipality of Hudson County, New Jersey . Pursuant to N.J.S.A. 19:44A-20.5 et seq, the Town seeks Requests for Proposals (“RFP”) from Computer Support Firms that wish to provide the following:

1.    File Server Management:
Daily on-line real time monitoring of critical functions. On-site and remote support.
Complete service pack and patch updates on a regular basis. Review all ancillary programs, including but not limited to firewall, tape backup, antivirus programs etc. for updates and confirm system maintenance checks are being performed. Perform forced data backup on the application server.

2.    Workstation Management:
On-site and remote support. Complete patch management. Maintain properly functioning configurations.

3.    General Consulting/IT services:
Server, workstation, printer, network devise consultation, configuration, and installation, software updates, network troubleshooting. On-site repairs and installation or printers, computers and other equipment as necessary.

4.    Network Status:
All hardware and software programs are to be reviewed and updated to protect the network server and workstations. Utilization of hardware, software, and services that check traffic, block restricted sites, and prevent cyber attacks are to be reviewed and recommendations are to be made.


Professional Information and Qualifications


Each interested firm shall submit the following information:

1.    Name of firm:

2.    Address of principal place of business and all partners or firm’s offices and corresponding telephone and fax numbers. Please note specifically which partners will be assigned to work with the Town.

3.     Prior computer support services.
4.    Experience related to representation of public entities;

5.    Examples of your record of success representing public entities;

6.    The firm’s ability to provide the services in a timely fashion (including staffing, familiarity and location of key staffing);

7.    Cost details; and     

8.    Any other information which the interested firm deems relevant.

9.    New Jersey Business Registration Certificate.

10.    Certificate of Employee Information Report;

11.    Fully executed Non-Collusion Affidavit which is attached.

12.    Fully executed Disclosure of Ownership form which is attached.

13.    From the mandatory Equal Employment Opportunity Language (which is attached) one of the three documents requested in the attachment. Also, the interested firm, if awarded the contract, must include the mandatory Equal Employment Opportunity Language from the form.


Selection Criteria


The selection criteria used in awarding a contract or agreement for professional services as described herein shall include:

1.    Qualifications of the individuals who will perform the tasks and the amounts of their respective participation;

2.    Experience and references;

3.    Ability to perform the task in a timely fashion, including staffing and familiarity with the subject matter;

4.    Cost competitiveness; and

5.    Other factors, if demonstrated to be in the best interest of the Town.

Submission Requirements

RFP must be postmarked or hand-delivered no later than March 7, 2013  to:


Albert Cabrera, Town Clerk
Office of the Town Clerk
Guttenberg Town Hall
6808 Park Avenue
Guttenberg, New Jersey 07093

Please submit one original and seven (7) copies of the RFP. Use white 8 ½ x 11 paper. Please also deliver one (1) copy to the office of Charles P. Daglian, attorney for the Town of Guttenberg at 34 Jones Street, Jersey City, New Jersey 07306.